Delivery & Returns

Client Care

Delivery & Returns

Last updated: 9 November 2026

Delivery

• UK mainland — Complimentary on orders over £150.
• UK mainland — Next-Day Delivery, £6.95 on orders under £150. Order before 2pm for same-day dispatch.
• International — £24.95. Typically 3–7 working days; any customs duties are payable by the recipient.

Every order is dispatched from our London house, tracked and signed for. Wholesale packs are dispatched next-day as standard so your rails are never waiting.

Returns

We want every piece to earn its place. If something is not right, you may return unworn pieces in their original condition and packaging within 14 days of delivery for a full refund.

To arrange a return, contact us on 07751 667 815 or WhatsApp with your order number, and we will confirm the return address and next steps. Refunds are made within 14 days of our receiving the pieces.

Wholesale packs

Trade packs may be exchanged for an alternative style or colour within 14 days of delivery. Faulty pieces within a pack are replaced individually — the whole pack need not come back.

Faulty or damaged items

Contact us within 48 hours of delivery and we will put it right immediately — repair, replacement, or refund, with return postage on us.