Terms & Conditions

Legal

Terms & Conditions

Last updated: 9 November 2026

These terms govern all purchases made through fitnglam.co. By placing an order you agree to them. Nothing in these terms affects your statutory rights.

Products & pricing

Each piece is offered two ways: as a single piece at the retail price, or as a wholesale pack of six (apparel in sizes S–XL, footwear 36–41) at the trade price shown per piece. All prices are in pounds sterling. We take care to describe and photograph every piece accurately; minor variations in colour may occur between screens.

Orders & acceptance

Your order is an offer to buy. We accept it when we confirm dispatch by email. We may decline an order where stock is unavailable or a pricing error has occurred, in which case any payment made is refunded in full.

Payment

We accept direct bank transfer. Our account details are provided with your order confirmation, and goods are dispatched once funds have cleared. Orders unpaid after 7 days may be cancelled.

Delivery

UK mainland orders placed before 2pm are dispatched the same working day. Delivery is complimentary on UK orders over £150, and £6.95 otherwise. International delivery is £24.95; any import duties are the recipient’s responsibility. Full details are in our Delivery & Returns policy.

Cancellation & returns (consumers)

If you buy as a consumer, you may cancel your order up to 14 days after receiving it and return unworn pieces in their original condition and packaging for a full refund, under the Consumer Contracts Regulations 2013. Refunds are made to your original payment method within 14 days of our receiving the return.

Trade & wholesale orders

Wholesale packs are supplied for resale. Packs may be exchanged within 14 days of delivery; statutory consumer cancellation rights do not apply to business purchases. Nothing in this section limits your rights in respect of faulty goods.

Faulty items

If anything arrives damaged or faulty, contact us within 48 hours and we will repair, replace, or refund it, including return postage.

Liability & law

We are not liable for losses that were not foreseeable when you ordered, and nothing excludes our liability where it would be unlawful to do so. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.